Refund Policy

Last updated: 12 November 2026

Everything sold on this Site is a digital product — assessments, courses, workbooks, case-study collections and toolkits delivered as downloads or member access. Because access and files are delivered instantly and cannot be physically “sent back”, this policy explains clearly when a refund applies and when it does not.

1. Digital products are non-returnable

Once a digital product has been delivered (download link opened or member access granted), the sale is final and the product cannot be returned, exchanged or refunded simply because you changed your mind, no longer need it, or did not use it. This matches the nature of digital goods: the content stays with you after delivery, so there is nothing to return.

2. The exception — if the product is not what was described

If the product you received is not the product described on its sales page — for example you were given the wrong item, the download is broken or incomplete, or the content is materially different from what the page promised — you are covered: tell us within 40 days of the purchase date and we will return your full payment.

• Request window: 40 days from the date of purchase.
• Refund amount: 100% of what you paid for that product.
• How to request: email zohaib@zohaibbutt.com with your order email address, the product name and a short note on what is different from the description (a screenshot helps, but is not required). You can also call or WhatsApp +44 7848 157713.
• Processing time: we confirm refunds within two working days of a valid request; your bank or PayPal may take a further 5–10 working days to show the money back on your statement.

3. Wrong or failed deliveries

If a payment succeeded but you never received access, or a link is broken, you do not need a refund at all — just tell us and we will repair the access first. If we cannot make the product work as described, section 2 applies and you get your payment back.

4. Duplicate or mistaken payments

Charged twice for the same product, or paid by mistake before delivery? Contact us within 40 days and the duplicate or undelivered payment is refunded in full.

5. Free resources

Free toolkits and free downloads cost nothing, so there is nothing to refund. If a free download fails, we will fix the link.

6. Fair use of this policy

The 40-day “not as described” refund exists so nobody is stuck with a product that does not match its promise. We may decline requests where the described content was in fact delivered and the request is based only on changed preference — and we will always explain the reason in our reply.

7. Contact

Refund requests and questions: zohaib@zohaibbutt.com · +44 7848 157713 (call or WhatsApp). We reply within two working days.