course derails - Leadership Insights

insights of each program

5 Days Coaching Certificate

Outline of topics

Module 1 : 7 Basics of Coaching

What Is Success Coaching?
Seven Basics Of Success Coaching
Three Differences Between Coaching & Advising
Three Elements Of Coach’s Dna
Six Distinctions Between Advice And Coaching
Five Dynamics Of Coaching Relationship
Six Most Critical Coaching Tools
Four Essential Coaching Skills
Four-Step Coaching Framework (Dare Coaching System)
Five Advantages Of Using Qadcs
Five Cautions Of Using Qadcs
Six Questioning Skill
Mentoring Vs. Coaching?
What Is Coaching?

Module 2 : The coaching Market

Module 3 : The Inner Game

Module 4 : DNA of a Coach

Module 5 : Four Dimensions of coach development

Module 6 : Managing the coaching assignments

Module 7 : Coaching Strategy

Module 8 : 7 Coaching Obstacles

Module 9 : How to secure coaching deals

Module 10 : 6 Coaching Tools

Module 11 : Coaching Model

Module 12 : Power of Re-framing

Module 13 : Selling Coaching services

Module 14 : Coaching Skills

Module 15 : Building your coaching brand

Module 16 : Establishing ROI

Module 17: Power Questions

Module 18 : Signs of Coachee Engagement

Module 19 : 7 Coaching Mindset

Module 20 : Traits of a Coach

Module 21 : Accountability and Follow Through

Module 22 : Caution and Benefits of Coaching Model

Module 23 : Coaching Exercises

Module 24 : Coaching for Performance

5 days train the trainer

Outline of topics

Module 1 : Training, Learning and Facilitation

Module 2 : DNA of a Trainer

Module 3 : Go to Market Strategy

Module 4 : Self-Discovery

Module 5 : Selling Training services

Module 6 : Presentation Skills

Module 7 : Adult Learning Theories

Module 8 : Learning styles

Module 9 : Training, Learning and Facilitation

Module 10 : Audience Management

Module 11 : Program Delivery Framework

Module 12 : Story Telling

Module 13 : Learning Methodology

Module 14 : Training Needs Analysis

Module 15 : Launch yourself as a Trainer

Module 16 : Activity Based Learning

Module 17: Client management Process

Module 18 : Game Plan

Module 19 : Negotiation Skills

Module 20 :Persuasion Skills

coaching conversation

Outline of topics

Module 1 : 9 Basics Of Coaching

Module 2 : 3 Distinctions between Managing vs. Coaching

Module 3 : 9 differences between Formal and Informal Coaching

Module 4 : Coach-Like Mindset

Module 5 : 7 Differences: Routine & Coaching Conversations

Module 6 : GROW Coaching Model

Module 7 : ATM Formula - Coaching Readiness

Module 8 : PIA Rule - Coaching Mindset

Communication Skills

Outline of topics

Module 1 : Communication dynamics

Module 2 : Messenger of communication

Module 3 : Managing communcation channels

Customer Service

Outline of topics

Module 1 : Your personal benefits.

Module 2 : Listening skills

Module 3 : Customers management

Emotional Intelligence

Outline of topics

Module 1 : What Is Emotional Intelligence.

Why Is EI So Popular?
US Research
Recent UK Research
Hard Case For Soft Skills
Self-awareness
Emotional management
Self-motivation
Relationship management
Emotion coaching
Who Am I As Manager?
internal dimensions
external dimensions
Self-Awareness Example
impact of organizational change
model approach to become eI
how to identify emotional response
getting the mood - seeing
getting the mood - hearing
Role of the e-coach
Emotion Coaching

Module 2 : Hard Case For Soft Skills

Self-awareness
Emotional management
Self-motivation
Relationship management
Identify Your Emotional Response
Turning Into Your Senses
Assess Information Collected
Getting In Touch With Feelings
Keep A Feeling Diary
Knowing your Goals
set exceptional goals
What Are The Implications?
Believe Your Behaviour:
Trust Your Feelings
Be Honest With Yourself
Key EI Capacity
The Dynamic Of Emotion
Worry Buster Technique
Visualise an inspirational mentor
Creative visualisation

Module 3 : Interpersonal Intelligence

Relationship Management
Defining a relationship
Reasons why relationships fail:
Reciprocity
Relating over time
Engage in exchange
building effective relationships
Working with others
Approach to management
Alliance
Assessment
Alternatives
Action Planning
EI as a change management strategy
Some people take the micky
Implementing change management strategy
Conducting a competency gap analysis (CGA)
Final thoughts & reflection

Handling Complaints

Outline of topics

Module 1 : Understanding Why

Module 2 : Communication Skills

Module 3 : Complaints Into Compliments

Interview Skills

Outline of topics

Module 1 : Questioning

Closed Questions
Word Of Warning
Open Questions
Multiple Questions
Leading Questions
Probing Questions
Blockbusting Questions
‘About’ Questions
Reflective Questions
Hypothetical Questions
Challenge Questions
Framing Questions
Silence
Listening
Listening Barriers
Non-Interventional Listening
Mirroring Body Posture
Echoing Talking Speed
Note-Taking

Module 2 : Understanding

Paralinguistics
Types Of Body Language
Body Language: Hands
Body Language: Sitting
Body Language: Standing
Eye Contact On Average
Looks/Appearance
Expressions Of Emotion
The Selection Interview
Candidate Data Sheet
Job Specification
Quantifying The Job Specification
Short-Listing
Interview Preparation
Prepare The Interview Room
Start The Interview
Floor Time
Using a Decision Matrix
Reference Checks

Module 3 : Interview Types

Overcome Barriers
Sos + 5 Approach
Ideal Structure Of Interview
Adapting Interview Style
The ‘Outcome Mind Set’
The ‘Hamburger’ Technique
The Discipline Interview
The Snap Method
Ending The Interview
The Counselling Interview
The Wraf Approach
Welcoming
Reflective Listening
Reflecting Body Posture
Reframing
Action Planning
Fact-Finding Interview
Techniques For Fact-Finding Interview
Additional Techniques

leadership developement

Outline of topics

Module 1 : Leadership Theories

‘Leaders Are Born Not Made’
Situational Leadership
Charismatic Leadership
Transactional Leadership
Transformational Leadership
Behavioural Leadership
Leadership role
Emerged Leader
Effective Leaders
Assigned Leader
Strategic Leader
Operational Leader
Team Leader
Perfect Leader
Leadership Style
Adapting Leadership Style
Expectations Of The Follower
Belonging And Identity
‘Magic Lamp Activity’
Coaching And Mentoring
Successful Leaders
Leadership Failure
Keep Effective Control
Leadership Availability
Have Patience

Module 2 : Leadership Attraction

Point Attraction
Cycle Attraction
Torus Attraction
Strange Attraction
Role Of Leader In The Team
Challenges Of Leading a Team
Leading Different Team
Function Teams
Cross-Functional Teams
Project Teams
Virtual Teams
Remote Teams
Multi-Cultural Teams
Developing The Team
Building High-Performance Team
What Is Vision
Inspiring Others
Influencing As a Process
Influencing Approaches
Creating a Change Mindset
Confirming The Change
‘Leadership Mnemonic’
Tips For Effective Leaders
Influencing Skills

Module 3 : Information Gathering

Quality Of Information
Gather Background Information
Task-Related Information
Build Background Information
Ask The Right Questions
Plan
Obtaining The Information
Take a Step Back
Conflict Resolution
Take Control Of Your Time
Benefits Of Conflict Resolution
Conflict Not Handled Effectively
Conflict Styles
Collaborative
Accommodating
Adopting Different Styles
Ideal Approach
Interest-Based Relational Approach
Conflict Resolution Process
Set the Scene
Gather Information
Agree the Problem
Brainstorm Solutions
Negotiate a Solution

Life Coaching

Outline of topics

Module 1 : Knowing what you want

Module 2 : Success Cycle

Module 3 : Focus

Neuro Linguistic Programming

Outline of topics

Module 1 : What is NLP

The History of NLP
The Development of NLP
Neuro
Who is NLP for?
How NLP can help?
Consider Your Daily Priorities
Four Key Principles
Matching and Mirroring
Pacing and Leading
Setting Your Outcome
SMART Goal-Setting
Creating a well-formed outcome
Senses
Enhance Communication
Visual - Seeing
Auditory - Hearing
Kinaesthetic - Feeling
Submodalities
Flexibility
Understanding Perceptions
Why it works
Challenges in Business
Standing in other people’s shoes
Meta Technique
Alleviate A Challenging Situation
Presuppositions
One Fundamental Presupposition
A Resourceful State of Mind

Module 2 : There is no failure

The meaning of communication
The meaning of communication
It’s Up To You
Beliefs, memories and values
Why beliefs are important
Changing Negative Beliefs
Enabling and Limiting Beliefs
Creating a Positive Belief
Your brain
Neurons and brain pathways
Limbic system in emotions and thinking
Sleep and Dreaming
The Habit Virus
Rewiring thinking
Unconscious Mind Responds
‘Flash Bulb’ Memory
How thoughts affect your destiny
Language Patterns
Meta Programmes
Generalities
Small chunk - detail
Internals & Externals
Time orientation - Past & Future
Procedures
Pro-active
Reactive
Language Filters
filters

Module 3 : Meta Model

Your Inner Voice
Negative and Positive Language
words need to be used with caution
Positive influence and persuasion
‘Logical Levels’
Identifying different levels
The Use of Logical Levels
Practical Applications
Accessing your skills
Beliefs are used in NLP:
Circle of Excellence
Examples of positive resources
Anchors
Internal and External Anchors
When to use anchors
Creating positive anchors
Future pacing and mental rehearsal
The Score Model
A Time Line
Relate to Time
Time line process for creating goals
Create Achievable Outcome
Represent Your Goal Clearly
Ascertain your Time Line
Use Time Line With Your Goal
Realizing and visualizing your goals
10 Steps for Goal-Setting
Four stages to learning a new skill

Presentation Skill

Outline of topics

Module 1 : Preparing For Your Presentation

The Grand Presentation Waste
The Presentational Irony!!
THE 4 W’s
Mnemonic Device
Training Room Management
Alliterations
Wift?
Prejudices - Attitudes - Beliefs
Structuring Presentation
Development Plenary
Biker Method
!!!Over Running!!!
Questions About Questions
The 3 p’s Methods
The Publicist
Presenters
Performers
The Three Wise Monkeys
Body Language
Hand Signals
Body Behaviour
Inner Thoughts

Module 2 : Making That Presentation Count

Public Speaking
One PICTURES SPEAKS A THOUSAND WORDS
learn first
Why Is Public Speaking Important
PAMPERS Framework
look confident
Managing Surroundings
Training Room Management
Good Quality Oral Questions
Retention Rates
Qualities of A Good Oral Question
How to Ask Questions
Nomination
Question framing
Handling Delegates Answers
Never Bluff
Dealing With Room Questions
The Heckler
The Talker Or Know It All
The Griper
Finally The Whisperers

Module 3 : Presentational Aids

The Use Of Audio And Visual Aids
Powerpoint
The Aim
General Principles
Fonts
Master Slide
Rehearse
Layout
Text
The Use Of Capitals
Adding Emphasis
Line Spacing
Alignment
Fonts
Colour Be Consistent
Graphics
Resizing
Using Special Effects
a Good Presentation
Build-Ups Sparingly
Don’t Abuse Transitions
Mpegsin Presentations

Sales training

Outline of topics

Module 1 : The Sales Plan

Steps To Account Development
Planning From The Top Down
Set ‘Meaty’ Targets
Personal Qualities For Success
Essential Knowledge
Benefits And Features
Remember Your p’s & q’s
Partnering Tactics
Time Management
Invest To Save Time
Information Sources
Broad Mail Shot
Focused Mail Shot
Use ‘Aida’ To Structure Your Mail Shot:
Key Steps In The Call Structure
Making Appointments
Selling By Phone
Use Positive, Active Language
Objection Handling
Checklist For Making New Appointments

Module 2 : Prospects Finding

Qualify And Probe
Personality Types
Inspirers
Aspirers
Enquirers
Admirers
Dealing With The Personality Types
Fact-Finding
Keeping Control
Questions – Go On a Spree
When They Reply To Your Questions
Active Listening
Feasibility Survey
Cost-Benefit Analysis
Presenting
Visual Display
Aims Of Presentation
Delivery – Beginning And Ending
Vhf – Learning Styles
Audience Questions
Exhibitions

Module 3 : Initiatives

Agreeing Buy Criteria
Keeping The Initiative
Face To Face Objections
Major And Minor Objections
Negotiating
Last Resorts To Break Deadlocks
Obtaining Commitment
Closing
Ethics
Focus On The 20%
Surveying Satisfaction
Defusing Complaints
Key Forecast Data
Forecasting Red Flags
Sales Reports
Activity Ratios
Collecting Payment
Managing Relationships
Creating & Retaining Relationships
Customer Partnerships
Manage Yourself

Telephone Skill

Outline of topics

Module 1 : The Telephone

The Way To Do Business
The Good News
The Bad News
And It Gets Worse!
Are You a Super-User?
Or a Useless-User?
Have You Ever?
What Have You Got To Lose?
When Communication Fails
Communication Is More Than Words
Communication Is About:
Your Words
Your Voice
Your Body Language
Barriers To Communication
Call When You’Re At Your Best
Tune In To Your Caller
Different Roles Of Super-Users
Probing Questions
Use Probing And Reflective Questions For:

Module 2 : Signalling

To Help You Listen Actively
Show You’Re Listening Actively
To Check For Understanding:
To Show That You’Ve Understood:
Prepare For a Longer Silence When
Understand Callers More Clearly
Choose Your Words Carefully
Know What Your Caller Wants
Exceed Their Expectations
Answering Someone Else’s Phone
Delivering The Message
When The Call Is Not For You
Getting Cut Off
First Impressions
Turn Complaints Into Loyal Customers
What Not To Say
The Building Blocks For Success
Managing Aggression
Managing Rudeness
Find Out From An Enquiry

Module 3 : Making The Call

The Facts
Problems You May Have
Preparing To Make a Call
After The Call
Speaking To Answer Machines
If They’Re Not Available
Obtaining Information
Getting What You Want
Making An International Call
Build Rapport On The Phone
The Super-User’s Oath
Organise Your Phone Environment
Position Your Phone For Comfort
Identify What Eats Your Time
Troubled By Time Wasters
Control Interruption
When You Need To End a Call
Use Precision Endings
Say When It’s Not Convenient
The Choice Is Yours