Design the experience.
Make service recovery painless.
Journey design, service recovery, contact centre leadership, loyalty and responsible personalization.
20 courses %C2%B7 Foundation / Advanced / Executive
20Courses included
$1740Individual value
$522Category bundle
$1218You save %E2%80%94 70% off
Try the training before you buy the library.
Using AI at work responsibly %E2%80%94 literacy, prompting, automation, ethics and the skills shift.
Sample
Customer Experience & Service Innovation Sample Pack
Category
Customer Experience & Service Innovation
What you%E2%80%99ll see
A journey-mapping workshop extract with an activity page and debrief guidance.
GET CATEGOREY BUNDLE - $261Want the complete collection?
Get category bundle %E2%80%94 save 70% ($261)Get the complete category
Get all 10 courses in AI & Future of Work and save 70%: $261 instead of $870 %E2%80%94 $609 saved, with every course in the category included.
70% off the combined individual price
Individual value
Bundle
$522
Save
70% below the combined individual course prices. Individual courses remain available at $87 each.
What this category covers.
Journey design, service recovery, contact centre leadership, loyalty and responsible personalization. For service organizations that want consistency from first contact to resolution.
20 professional courses
Individual courses are $87 each. Take all 10 together for $261 %E2%80%94 70% off, saving $609.
Omnichannel Customer Experience
Apply Omnichannel Customer Experience to improve loyalty and customer trust
Executive
$87
Service Design for Customer Operations
Build practical Service Design for Customer Operations capability and reduce avoidable service friction
Advanced
$87
Voice of the Customer Programs
Turn Voice of the Customer Programs into a repeatable approach to create consistent experiences across channels
Advanced
$87
Modern Contact Centre Leadership
Lead Modern Contact Centre Leadership with confidence and turn customer insight into operational action
Foundation
$87
AI Chatbots and Conversational Service
Use AI Chatbots and Conversational Service to resolve service failures and protect relationships
Foundation
$87
Customer De-Escalation Skills
Apply Customer De-Escalation Skills to improve loyalty and customer trust
Foundation
$87
Service Recovery Excellence
Build practical Service Recovery Excellence capability and reduce avoidable service friction
Advanced
$87
Service Recovery Excellence
Turn Customer Journey Analytics into a repeatable approach to create consistent experiences across channels
Advanced
$87
NPS, CSAT and Customer Effort Measurement
Lead NPS, CSAT and Customer Effort Measurement with confidence and turn customer insight into operational action
Foundation
$87
Customer Loyalty and Retention Strategy
Use Customer Loyalty and Retention Strategy to resolve service failures and protect relationships
Foundation
$87
Responsible Personalization
Apply Responsible Personalization to improve loyalty and customer trust
Executive
$87
Accessible Customer Service
Build practical Accessible Customer Service capability and reduce avoidable service friction
Advanced
$87
B2B Customer Experience
Turn B2B Customer Experience into a repeatable approach to create consistent experiences across channels
Advanced
$87
Digital Customer Onboarding
Lead Digital Customer Onboarding with confidence and turn customer insight into operational action
Foundation
$87
Customer Churn Prevention
Use Customer Churn Prevention to resolve service failures and protect relationships
Foundation
$87
Frontline Empathy and Emotional Labour
Apply Frontline Empathy and Emotional Labour to improve loyalty and customer trust
Executive
$87
Complaint Root Cause Elimination
Build practical Complaint Root Cause Elimination capability and reduce avoidable service friction
Advanced
$87
Customer Self-Service Design
Turn Customer Self-Service Design into a repeatable approach to create consistent experiences across channels
Foundation
$87
Customer Data Trust and Consent
Lead Customer Data Trust and Consent with confidence and turn customer insight into operational action
Foundation
$87
Customer Experience Governance
Use Customer Experience Governance to resolve service failures and protect relationships
Executive
$87
Take all 20 courses together %E2%80%94 $522
Instead of $870 individually. You save $609 %E2%80%94 70% off.
Need the whole library?
Access all 600 training courses across 37 categories in one complete library. Pay $5,220 instead of $52,200 when purchasing every course individually %E2%80%94 90% off, a saving of $46,980.
600Courses
37Categories
$5220Complete library
$46980You save (90% off)
Next step
Ready to grow your leaders and your teams?
Book a free strategy session with Zohaib Butt — coaching, corporate training, custom LMS and ready-made training material tailored to your organization.