Build healthier workplace relationships, improve communication and develop practical conflict-resolution skills with the Conflict Management & Resolution Assessment Suite.
This comprehensive professional-development toolkit includes 50 structured assessments across five complementary assessment methods. It helps individuals and teams explore conflict-management styles, emotional responses, communication behaviours, decision-making, mediation skills and their observed impact on others.
Designed for leadership coaches, HR professionals, corporate trainers, L&D teams, workplace mediators, facilitators, consultants, managers and organisational-development professionals.
Each method explores the same 10 development stages through a different assessment approach, providing a complete picture of an individual’s conflict-management and resolution capabilities.
WHAT’S INCLUDED
• 50 complete Conflict Management & Resolution assessments
• 10 self-report rating scales
• 10 interactive puzzle games and workplace challenges
• 10 situational judgment tests
• 10 reflective journals
• 10 multi-rater 360-degree feedback assessments
• Complete 246-page master assessment file
• 153 editable, printable and interactive files
• Microsoft Word documents
• Professionally formatted PDF files
• Auto-calculating fillable PDF files
• Individual files for every assessment
• Complete master file containing all 50 assessments
THE FIVE ASSESSMENT METHODS
METHOD 01: SELF-REPORT RATING SCALES
• 10 structured self-assessments
• 50 behaviour-based statements in each assessment
• Five core competency areas
• 1–5 behaviour rating scale
• Competency scoring and totals
• Conflict-style analysis
• Interpretation guidance
• Personal development action planning
METHOD 02: PUZZLE GAMES AND INTERACTIVE CHALLENGES
• 10 interactive workplace games
• Five challenge rounds in each game
• Word scrambles and matching activities
• Workplace mazes and decision simulators
• Conflict-resolution design challenges
• In-game reflection questions
• Real-world action activities
• Practical communication and mediation scenarios
METHOD 03: SITUATIONAL JUDGMENT TESTS
• 10 workplace-based judgment tests
• Eight realistic conflict scenarios in each test
• Four response options for every scenario
• Most-effective response selection
• Least-effective response selection
• Structured scoring grids
• Detailed rationale for every response
• Realistic workplace disagreements and challenges
METHOD 04: REFLECTIVE JOURNALS
• 10 professional reflection journals
• Seven-day workplace conflict log
• Eight guided written enquiries
• Daily conflict-reflection prompts
• Weekly behaviour-pattern analysis
• Communication and emotional-awareness insights
• Personal learning reflections
• Conflict-resolution action commitments
METHOD 05: 360-DEGREE FEEDBACK ASSESSMENTS
• 10 multi-rater feedback assessments
• 12 observable behaviours in each assessment
• Self-assessment perspective
• Peer feedback perspective
• Manager feedback perspective
• Direct-report feedback perspective
• Self-image and observed-impact comparison
• Guided feedback conversations
• Development priorities and commitments
TEN DEVELOPMENT STAGES
• Foundations and Self-Awareness
• Mindset and Attitudes
• Core Skills and Techniques
• Planning and Preparation
• Everyday Application
• Handling Challenges and Pressure
• Working with Others
• Tools, Systems and Continuous Improvement
• Measuring Results and Consistency
• Mastery and Long-Term Growth
FEATURED ASSESSMENT TOPICS
• The Conflict Baseline
• Beliefs About Disagreement
• The De-Escalation Toolkit
• Preparing for Hard Conversations
• Everyday Friction Habits
• High-Heat Conflict Moments
• Mediating Colleague Disputes
• Building Disagreement Systems
• Measuring Resolution Durability
• Moving Towards Conflict Mastery
SKILLS COVERED
• Conflict self-awareness
• Emotional self-regulation
• Active listening
• Clear workplace communication
• Understanding different perspectives
• De-escalation techniques
• Difficult-conversation planning
• Collaborative problem-solving
• Mediation and facilitation
• Managing workplace disagreements
• Finding common ground
• Negotiation and compromise
• Building win-win solutions
• Maintaining professional relationships
• Following up after conflict
IDEAL FOR
• Leadership coaches
• Executive coaches
• Conflict-resolution coaches
• Workplace mediators
• Human resources professionals
• Learning and development teams
• Corporate trainers
• Workshop facilitators
• Organisational-development consultants
• Team leaders and managers
• Employee-relations specialists
• Workplace culture consultants
SUITABLE FOR
• Conflict-management workshops
• Leadership coaching sessions
• Workplace communication training
• Difficult-conversation programmes
• Mediation-skills development
• Employee-relations training
• Team-development workshops
• Manager training programmes
• Leadership-development programmes
• Workplace culture initiatives
• Individual professional development
• Group reflection and facilitated discussions
• Pre-training and post-training assessments
• 90-day progress reviews
KEY BENEFITS
• Assess conflict-management skills through five complementary methods
• Identify personal conflict styles and behavioural patterns
• Improve communication during difficult conversations
• Develop stronger emotional self-regulation
• Recognise conflict triggers and escalation patterns
• Strengthen active-listening and questioning skills
• Practise resolving realistic workplace disagreements
• Build mediation and collaborative problem-solving capabilities
• Compare personal intentions with observed workplace impact
• Improve professional relationships after conflict
• Create focused development action plans
• Measure progress across 10 development stages
• Support individual, team and organisational learning
• Reassess development every 90 days
FILE FORMATS
• Editable Microsoft Word documents
• Professionally formatted printable PDFs
• Interactive fillable PDF documents
• Auto-calculating assessment fields
• Structured scoring sections
• Interpretation and reflection sections
• Individual assessment files
• Complete 246-page master assessment file
IMPORTANT INFORMATION
• This is a digital professional-development resource
• No physical product will be supplied
• Colours may appear slightly different depending on screen and printer settings
• Content may be adapted for coaching, training or organisational requirements
• Intended for professional development, coaching, education and workplace training
• This toolkit is not intended to replace professional psychological, clinical, legal or formal mediation services