TOP FIVE OBJECTIONS POTENTIAL CLIENTS RAISE

TOP FIVE OBJECTIONS POTENTIAL CLIENTS RAISE

Most potential clients want to work with a coach. But potential clients often have objections to starting. Usually, these objections are not real; they are simply perceived. So your job is to help them get through or over these, without being too pushy. Remember, your prospective clients do want to work with you; they are simply afraid, slow, or unclear on the focus. You can help them make a great buying decision. Remember, the first “No” is just the beginning of a wonderful relationship. Here are some ideas.

OBJECTION: “I DON’T HAVE TIME TO WORK WITH A COACH.”

POSSIBLE RESPONSES:

“Why are you that busy?”

“And how healthy is the stress your busy schedule is causing you?”

“Perfect! I only work with clients who are way too busy to work with me.”

“Perfect! Let’s spend 30 days getting you ahead of your busy schedule.”

 

OBJECTION: “I CAN’T AFFORD THE COACHING FEE.”

POSSIBLE RESPONSES:

“We all have the money we need for what we really want. What’s the goal you’d set for yourself that you really want?”

“Are you living that close to the financial edge?”

“Perfect! Let’s first start working on getting you a financial reserve!”

“No problem. Let me discount it for you for the first 90 days. How much do you feel is both fair and affordable for you, to get started?”

“Are you sure?”

OBJECTION: “I’M NOT SURE WHAT I WOULD WORK ON WITH A COACH.”

POSSIBLE RESPONSES:

Yes, that’s pretty typical. We usually spend a couple of sessions to sort out the various priorities you have. That itself is coaching.

“What are the three biggest challenges you are facing right now?” “What is draining you or zapping your energy most?”

“What is the opportunity that will pass you by if you don’t act on it?”

OBJECTION: “I’M NOT SURE THAT A COACH CAN HELP.”

“Really. How come?” 

“Is the problem overwhelming?” 

“Would this be your first time working with a coach?” 

“What part don’t you think a coach could help with?”

OBJECTION: “I’VE ALREADY GOT A MENTOR.”

POSSIBLE RESPONSES: 

“What aren’t you working on with him or her that you would still like some strategic support with?”

“Do you have a personal goal or problem that would benefit from immediate, dedicated attention?” 

“Wonderful! What sort of things do you two focus on?” (Then listen for what else you could offer.)

 

Note:

Coach U’s Essential Coaching Tools, 2005, Your Complete Practice Resource, John Wiley & Sons.

Leave a Comment

Your email address will not be published. Required fields are marked *