Install the Conduct Risk Operating System Your Team Keeps Pretending to Have
Conduct Risk in Insurance ships the complete stack: 266 slides in five corporate color editions, seven word-for-word scripts, seven participant workbooks, 350 assessment statements and six documented case studies — PPI, Royal Commission, Wells Fargo, FCA, CBA Inquiry and BI Test Case.
Hover a Module.
Watch Its Delivery Stack Come Alive.
Every module in Conduct Risk in Insurance runs on the same 60-minute executive engine — installing one signature mnemonic framework (H.A.R.M Model, P.R.O.D.U.C.T Model, C.L.E.A.R Model, C.A.R.E.S Model, S.P.E.A.K Model, R.E.M.E.D.Y Model, The Mastery Stack), drilling one documented case study (PPI, Royal Commission, Wells Fargo, FCA, CBA Inquiry, BI Test Case), and producing one signed operating commitment.
The Conduct Risk Operating System
H.A.R.M Model · PPI
Hover to explore module ↗Product Governance and Fair Value
P.R.O.D.U.C.T Model · Royal Commission
Hover to explore module ↗Sales Practices, Incentives and Conflicts
C.L.E.A.R Model · Wells Fargo
Hover to explore module ↗Vulnerable Customers and Fair Outcomes
C.A.R.E.S Model · FCA
Hover to explore module ↗Culture, Speak-Up and Psychological Safety
S.P.E.A.K Model · CBA Inquiry
Hover to explore module ↗Regulatory Engagement and Remediation
R.E.M.E.D.Y Model · BI Test Case
Hover to explore module ↗Integration, Action Planning and Mastery
The Mastery Stack · 30-60-90 Plan
Hover to explore module ↗What It Installs — Harm is findable by design. The H.A.R.M loop runs on the PPI case: Hunt the Harm -> Assess the Drivers -> Repair the Customer -> Make It Systematic - one visible artifact per week, written commitments at the close.
Signature Mnemonic Framework — Installs the H.A.R.M Model (Hunt the Harm – Assess the Drivers – Repair the Customer – Make It Systematic) — run it every week, not just when the review lands.
The Most Expensive Product Never Designed for the Customer — Payment protection insurance became the UK's costliest conduct scandal — over £50 billion in redress — and its anatomy is the conduct textbook: a… The harm persisted for years because each driver — product design, incentives, weak challenge — covered the others.
Complete Module Delivery Pack — Complete Module 01 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for The Conduct Risk Operating System.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Target markets exclude. The P.R.O.D.U.C.T loop runs on the Royal Commission case: habits drilled weekly, artifacts the whole team can see, standards spoken where the work happens.
Signature Mnemonic Framework — Installs the P.R.O.D.U.C.T Model (Pin the Target Market – Ration the Complexity – Outline the Value – Design the Journey – Uphold the Tests – Track the Outcomes) — run it every week, not just when the review lands.
Add-On Insurance Meets the Mirror — Australia's 2018 Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry turned its gaze on insurance — and… The evidence read like a governance failure checklist: add-on products sold through dealerships and sales scripts with claim rates sometimes below…
Complete Module Delivery Pack — Complete Module 02 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Product Governance and Fair Value.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Schemes pay for what they get. The C.L.E.A.R loop runs on the Wells Fargo case: readiness read before resources move, dated steps or written disqualifications.
Signature Mnemonic Framework — Installs the C.L.E.A.R Model (Calibrate the Incentives – Label the Conflicts – Elevate the Customer – Audit the Sales – Remove the Harm) — run it every week, not just when the review lands.
The Cross-Sell Machine That Ate Itself — Wells Fargo's fake-accounts scandal — millions of unauthorized accounts — became the modern incentive-case study: cross-selling targets of eight… The anatomy matters for every conduct organization: the incentive was the culture, pressure cascaded measurably, and the warning signs existed in…
Complete Module Delivery Pack — Complete Module 03 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Sales Practices, Incentives and Conflicts.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Signals are behavioral. The C.A.R.E.S loop runs on the FCA case: protected weekly reviews, coaching aimed at the middle sixty, recorded lessons.
Signature Mnemonic Framework — Installs the C.A.R.E.S Model (Catch the Signal – Adapt the Process – Record the Adjustment – Empower the Front Line – Sample the Outcomes) — run it every week, not just when the review lands.
Vulnerable Customers as a Design Duty — The UK's Financial Conduct Authority transformed vulnerable-customer treatment from charity into regulatory architecture — embedding it in the… The practical doctrine the FCA drives is the C.A.R.E.S discipline: behavioral detection over intrusive disclosure; journeys that adapt — extra time,…
Complete Module Delivery Pack — Complete Module 04 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Vulnerable Customers and Fair Outcomes.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Conduct Risk change is a designed system, not a quota and a vision deck. One paragraph of why, repeated until the floor finishes it; principles converted into slots, artifacts and scripts; new behaviors scored directly; honest numbers faced weekly.
Signature Mnemonic Framework — Installs the S.P.E.A.K Model (Set the Tone – Protect the Messenger – Encourage the Challenge – Act on the Whispers – Keep the Receipts) — run it every week, not just when the review lands.
Governance That Heard Itself Poorly — Australia's 2018 Prudential Inquiry into Commonwealth Bank — prompted by repeated compliance failures including the AUSTRAC scandal — delivered a… The inquiry's prescriptions mapped the S.P.E.A.K doctrine: strengthened board risk appetite ownership, remuneration tied to risk outcomes, empowered…
Complete Module Delivery Pack — Complete Module 05 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Culture, Speak-Up and Psychological Safety.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Culture is what your conduct reviews repeat. Standards get voiced in the room where they apply, real deals are audited weekly against the charter, discount discipline requires value evidence, and escalations arrive with artifacts and numbers — not emotions.
Signature Mnemonic Framework — Installs the R.E.M.E.D.Y Model (Root-Cause It – Estimate the Harm – Map the Redress – Evidence the Fix – Deliver the Story – Year-Long Watch) — run it every week, not just when the review lands.
Regulatory Engagement at Market Scale — The COVID-19 business-interruption dispute became the UK's defining regulatory-engagement case: policyholders facing denied claims, insurers facing… The discipline on display: the regulator sized the harm and mapped the process publicly; insurers engaged through the framework rather than fighting…
Complete Module Delivery Pack — Complete Module 06 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Regulatory Engagement and Remediation.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
What It Installs — Integration, not accumulation, is where mastery compounds. Every framework from Modules 01-06 is stacked into one working system and committed to a dated 30-60-90 plan — with owners, witnesses and review dates named in the room.
Signature Mnemonic Framework — Installs the The Mastery Stack (The full stack on one page – A dated 30-60-90 plan per leader – Named commitments and witnesses – The 30-day check-in ritual) — run it every week, not just when the review lands.
Integration, not accumulation, is where mastery compounds. Every framework from Modules 01-06 is stacked into one working system and committed to a dated 30-60-90 plan — with owners, witnesses and review dates named in the room.
Complete Module Delivery Pack — Complete Module 07 delivery pack — slide deck in 5 corporate color editions (PPTX + PDF), word-for-word facilitator script, and slide-anchored participant workbook for Integration, Action Planning and Mastery.
Practice-First, Every Module — Five competencies scored statement by statement — 350 statements across the full program — plus a live-work lab and a framework recall game in every module.
The Conduct Risk Operating System
Harm is findable by design. The H.A.R.M loop runs on the PPI case: Hunt the Harm -> Assess the Drivers -> Repair the Customer -> Make It Systematic - one visible artifact per week, written commitments at the close.
in this module
Hunt the Harm
H.A.R.M Model
Included in kit: Hunt the Harm — part of the H.A.R.M Model installed in The Conduct Risk Operating System.
Assess the Drivers
H.A.R.M Model
Included in kit: Assess the Drivers — part of the H.A.R.M Model installed in The Conduct Risk Operating System.
Repair the Customer
H.A.R.M Model
Included in kit: Repair the Customer — part of the H.A.R.M Model installed in The Conduct Risk Operating System.
Make It Systematic
H.A.R.M Model
Included in kit: Make It Systematic — part of the H.A.R.M Model installed in The Conduct Risk Operating System.
Product Governance and Fair Value
Target markets exclude. The P.R.O.D.U.C.T loop runs on the Royal Commission case: habits drilled weekly, artifacts the whole team can see, standards spoken where the work happens.
in this module
Pin the Target Market
P.R.O.D.U.C.T Model
Included in kit: Pin the Target Market — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Ration the Complexity
P.R.O.D.U.C.T Model
Included in kit: Ration the Complexity — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Outline the Value
P.R.O.D.U.C.T Model
Included in kit: Outline the Value — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Design the Journey
P.R.O.D.U.C.T Model
Included in kit: Design the Journey — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Uphold the Tests
P.R.O.D.U.C.T Model
Included in kit: Uphold the Tests — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Track the Outcomes
P.R.O.D.U.C.T Model
Included in kit: Track the Outcomes — part of the P.R.O.D.U.C.T Model installed in Product Governance and Fair Value.
Sales Practices, Incentives and Conflicts
Schemes pay for what they get. The C.L.E.A.R loop runs on the Wells Fargo case: readiness read before resources move, dated steps or written disqualifications.
in this module
Calibrate the Incentives
C.L.E.A.R Model
Included in kit: Calibrate the Incentives — part of the C.L.E.A.R Model installed in Sales Practices, Incentives and Conflicts.
Label the Conflicts
C.L.E.A.R Model
Included in kit: Label the Conflicts — part of the C.L.E.A.R Model installed in Sales Practices, Incentives and Conflicts.
Elevate the Customer
C.L.E.A.R Model
Included in kit: Elevate the Customer — part of the C.L.E.A.R Model installed in Sales Practices, Incentives and Conflicts.
Audit the Sales
C.L.E.A.R Model
Included in kit: Audit the Sales — part of the C.L.E.A.R Model installed in Sales Practices, Incentives and Conflicts.
Remove the Harm
C.L.E.A.R Model
Included in kit: Remove the Harm — part of the C.L.E.A.R Model installed in Sales Practices, Incentives and Conflicts.
Vulnerable Customers and Fair Outcomes
Signals are behavioral. The C.A.R.E.S loop runs on the FCA case: protected weekly reviews, coaching aimed at the middle sixty, recorded lessons.
in this module
Catch the Signal
C.A.R.E.S Model
Included in kit: Catch the Signal — part of the C.A.R.E.S Model installed in Vulnerable Customers and Fair Outcomes.
Adapt the Process
C.A.R.E.S Model
Included in kit: Adapt the Process — part of the C.A.R.E.S Model installed in Vulnerable Customers and Fair Outcomes.
Record the Adjustment
C.A.R.E.S Model
Included in kit: Record the Adjustment — part of the C.A.R.E.S Model installed in Vulnerable Customers and Fair Outcomes.
Empower the Front Line
C.A.R.E.S Model
Included in kit: Empower the Front Line — part of the C.A.R.E.S Model installed in Vulnerable Customers and Fair Outcomes.
Sample the Outcomes
C.A.R.E.S Model
Included in kit: Sample the Outcomes — part of the C.A.R.E.S Model installed in Vulnerable Customers and Fair Outcomes.
Culture, Speak-Up and Psychological Safety
Conduct Risk change is a designed system, not a quota and a vision deck. One paragraph of why, repeated until the floor finishes it; principles converted into slots, artifacts and scripts; new behaviors scored directly; honest numbers faced weekly.
in this module
Set the Tone
S.P.E.A.K Model
Included in kit: Set the Tone — part of the S.P.E.A.K Model installed in Culture, Speak-Up and Psychological Safety.
Protect the Messenger
S.P.E.A.K Model
Included in kit: Protect the Messenger — part of the S.P.E.A.K Model installed in Culture, Speak-Up and Psychological Safety.
Encourage the Challenge
S.P.E.A.K Model
Included in kit: Encourage the Challenge — part of the S.P.E.A.K Model installed in Culture, Speak-Up and Psychological Safety.
Act on the Whispers
S.P.E.A.K Model
Included in kit: Act on the Whispers — part of the S.P.E.A.K Model installed in Culture, Speak-Up and Psychological Safety.
Keep the Receipts
S.P.E.A.K Model
Included in kit: Keep the Receipts — part of the S.P.E.A.K Model installed in Culture, Speak-Up and Psychological Safety.
Regulatory Engagement and Remediation
Culture is what your conduct reviews repeat. Standards get voiced in the room where they apply, real deals are audited weekly against the charter, discount discipline requires value evidence, and escalations arrive with artifacts and numbers — not emotions.
in this module
Root-Cause It
R.E.M.E.D.Y Model
Included in kit: Root-Cause It — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Estimate the Harm
R.E.M.E.D.Y Model
Included in kit: Estimate the Harm — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Map the Redress
R.E.M.E.D.Y Model
Included in kit: Map the Redress — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Evidence the Fix
R.E.M.E.D.Y Model
Included in kit: Evidence the Fix — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Deliver the Story
R.E.M.E.D.Y Model
Included in kit: Deliver the Story — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Year-Long Watch
R.E.M.E.D.Y Model
Included in kit: Year-Long Watch — part of the R.E.M.E.D.Y Model installed in Regulatory Engagement and Remediation.
Integration, Action Planning and Mastery
Integration, not accumulation, is where mastery compounds. Every framework from Modules 01-06 is stacked into one working system and committed to a dated 30-60-90 plan — with owners, witnesses and review dates named in the room.
in this module
The full stack on one page
The Mastery Stack
Included in kit: The full stack on one page — part of the The Mastery Stack installed in Integration, Action Planning and Mastery.
A dated 30-60-90 plan per leader
The Mastery Stack
Included in kit: A dated 30-60-90 plan per leader — part of the The Mastery Stack installed in Integration, Action Planning and Mastery.
Named commitments and witnesses
The Mastery Stack
Included in kit: Named commitments and witnesses — part of the The Mastery Stack installed in Integration, Action Planning and Mastery.
The 30-day check-in ritual
The Mastery Stack
Included in kit: The 30-day check-in ritual — part of the The Mastery Stack installed in Integration, Action Planning and Mastery.
A Complete Delivery Kit — Not a Slide Deck
Each of the 7 modules in Conduct Risk in Insurance ships the same sixteen-asset architecture. Pick it up and deliver the hour.
Workshop Deck × 5 Colors
The module deck in Navy Blue, Emerald Green, Burgundy, Teal and Royal Purple — editable PPTX plus print PDF.
Word-for-Word Script
Opening story, stage directions, timing tables, case debrief and the closing commitments page — verbatim.
Participant Workbook
Slide-anchored working notes, artifacts and reflection pages — print-ready for every seat.
50-Statement Assessment
Five competencies scored statement by statement — 350 statements across the full program.
Documented Case Study
Story, analysis, discussion questions and framework application — a real company, observable moves.
Core Activity + Game
A live-conduct lab plus a framework recall game per module — practice owns a protected slot every quarter hour.
5 Energizers × 7
Thirty-five energizers across the program — one every fifteen minutes, attention designed not hoped for.
Exercises + Job Aids
Applied follow-up exercises per module and one-page pocket references for the signature frameworks.
Instructor Guide + Welcome Pack
Program-level delivery handbook, logistics, welcome letter and preparation work — the whole operating manual.
One Program. Every Way You Deliver.
PowerPoint Decks (.pptx)
266 workshop slides (Master Deck + 7 Module Decks covering H.A.R.M Model, P.R.O.D.U.C.T Model, C.L.E.A.R Model, C.A.R.E.S Model, S.P.E.A.K Model, R.E.M.E.D.Y Model, The Mastery Stack) in 5 corporate color editions (Navy Blue, Emerald Green, Burgundy, Teal, and Royal Purple). Fully unlocked for corporate branding.
Word Facilitator Kit (.docx)
7 word-for-word facilitator scripts, 7 facilitator guides, 7 participant workbooks, 7 module assessments (350 statements), 6 case studies (PPI, Royal Commission, Wells Fargo, FCA, CBA Inquiry, BI Test Case), plus core activities, exercises, energizers and recall games for every module.
Print-Ready Editions (.pdf)
Clean, press-ready PDF editions of every slide deck, workbook, self-assessment, pocket job aid card, and post-program evaluation form — ready to print or distribute to cohorts of 12–24 participants.
Built for Professionals Who Develop Others
Managers, Directors And Senior Leaders
Programme leaders who want a clear operating rhythm, a common language for the team, and evidence in the weekly meeting. L&D teams that need a program which runs clean without external facilitators. Trainers and consultants who want a delivery engine they can brand and run for clients. Outcome installed: Seven frameworks · documented case studies · a dated 30-60-90 Conduct Risk in Insurance plan.
Corporate Trainers & Facilitators
Deliver a flagship 7-hour Conduct Risk in Insurance program on Monday morning without writing a single slide or script. Open the word-for-word script, run the core activity and framework recall game in every module, and facilitate like you built it.
L&D & Capability Directors
Roll out a unified Conduct Risk in Insurance operating system across cohorts of 12–24 participants — backed by 7 mnemonic frameworks (H.A.R.M Model, P.R.O.D.U.C.T Model, C.L.E.A.R Model, C.A.R.E.S Model, S.P.E.A.K Model, R.E.M.E.D.Y Model, The Mastery Stack) and 350 scored assessment statements.
Consultants & Executive Coaches
Deploy the 6 documented case studies (PPI, Royal Commission, Wells Fargo, FCA, CBA Inquiry, BI Test Case), applied written exercises and pocket job aids inside client engagements — no seat licenses or recurring fees.
One Program. One Price. Your Complete Training Library.
Regular price $187 — launch price $87 + $100 free bonus
Download the Complete Program →One-time payment • Instant download • Secure checkout
Everything included in Conduct Risk in Insurance
- ✓ 266 slides in 5 corporate color editions (PPTX + PDF) — master + 7 module decks
- ✓ 7 word-for-word facilitator scripts + program instructor guide
- ✓ 7 participant workbooks + 350-statement assessment pack
- ✓ Every case study, activity, exercise, energizer and recall game — 20+ tools
- ✓ Training plan, welcome pack, program brochure and job aids
- ✓ Deliver inside your company or practice — no seat licenses, no recurring fees
Everything You Might Be Wondering
How is this different from a course I send my team to watch?
There is nothing to "send". This is the complete delivery kit — slides, scripts, workbooks, assessments and games — the same assets a certified facilitator runs in a live executive session. You (or any trainer) deliver it; the kit makes the hour feel rehearsed from the first run. Watching builds awareness; running this program builds behavior.
Can I really deliver it without certification?
Yes. Every module runs on the same 60-minute engine with a word-for-word script and a minute-by-minute run sheet. Read the script once end to end, follow the run sheet with a visible timer, and the hour is fully controlled. The facilitator guide also lists the pitfalls — what to avoid in every segment.
Why five color editions of the same deck?
So the material can sit inside your corporate identity instead of fighting it. Navy Blue, Emerald Green, Burgundy, Teal and Royal Purple — identical content, five professional schemes. Add your logo, adjust examples to your industry, and the program reads as yours.
What exactly is the $100 free bonus?
A private 1-on-1 Conduct Risk Strategy Session with Zohaib Butt, booked after your purchase during the launch window. You leave with a dated 30-60-90 delivery plan — which modules to run, in which order, with which success measures. It is included free this week; after the window it is no longer part of the offer.
Can I use it for client work?
Yes — trainers, consultants and L&D teams deliver the program inside their own client engagements. The license covers commercial delivery; the only restriction is republishing the raw files as your own product. Your client sees your brand on the room; the kit stays your back-office engine.
What happens when the countdown ends?
The timer simply loops into a fresh 24-hour launch cycle and the launch price holds while it runs. The countdown runs in your own browser, so what you see is your honest remaining window.
Install the System. Retire the Defaults.
Seven modules (H.A.R.M Model, P.R.O.D.U.C.T Model, C.L.E.A.R Model, C.A.R.E.S Model, S.P.E.A.K Model, R.E.M.E.D.Y Model, The Mastery Stack). Six documented case studies (PPI, Royal Commission, Wells Fargo, FCA, CBA Inquiry, BI Test Case). 266 slides across five color editions. One complete Conduct Risk in Insurance operating system — at the $87 launch price with the Free $100 1-on-1 Conduct Risk Strategy Session Session.
Get the Complete 7-Module Program — $87 →