Module 01 of a complete 7-module program — yours free, no card required.
Complete Module 01 · Trainer-Ready · 100% Free

Stop Processing Files. Start Keeping Promises.
The Complete First Module of Claims Management and Customer Care

The same delivery kit a certified facilitator uses: a 42-slide deck in five corporate color editions, a word-for-word script, the participant workbook, a 50-statement assessment, the USAA case study, a live-claim activity, exercises, energizers and a recall game. Not a sample — a full module.

  • ✓ Slides in 5 color editions — editable PPTX + print PDF
  • ✓ Word-for-word facilitator script + delivery run sheet
  • ✓ Participant workbook, assessment and USAA case study
  • ✓ Activity, 5 exercises, 5 energizers and a recall game
  • ✓ Full program catalogue + sponsor brochure included
ZB

Zohaib Butt — Coach of Coaches. Corporate training programs shipped in five color editions, with every script, workbook and assessment included. Instant ZIP download, no card required.

FREE STARTER PACK / MODULE 01
Claims Management and Customer Care · Module 01
The Claims Promise Operating System
"Contact is the promise"

Workshop slides — 42 slides × 5 colorsPPTX + PDF in every color

5× PPTX+PDF

Word-for-word facilitator scriptOpening story, stage directions, timings

DOCX

Facilitator guide — the run sheetMinute-by-minute delivery control

DOCX

Participant workbook + assessment50 statements × 5 competencies

DOCX

USAA case study + Promise Lab activityAnalysis, questions, live-claim lab

DOCX
ALSO IN THE PACK5 exercises · 5 energizers · 1 recall game
✓

Complete moduleNothing drip-fed, nothing hidden

266-slide programavailable at launch price

0Slides in 5 colors
0Resources in the pack
0Minute session engine
0Assessment statements
0Modules in full program
MODULE 01  The Claims Promise Operating System K.E.E.P Model · Keep · Engage · Explain · Pay CASE STUDY  USAA: The Claims Call as the Brand The Promise Lab · live-claim practice K.E.E.P Promise Dash · recall game 5 energizers · one every 15 minutes 50-statement assessment · 5 competencies
What's Inside the Pack

Thirteen Resources. One Complete Hour of Training.

Everything is unlocked and editable. Deliver it exactly as designed, or adapt it to your brand — the pack is yours.

📊

Workshop Slides × 5 Colors

The complete 42-slide Module 01 deck in Navy Blue, Emerald Green, Burgundy, Teal and Royal Purple. Editable PPTX plus print-ready PDF.

PPTX + PDF
🎙️

Word-for-Word Script

The facilitator script: opening story, stage directions, timing tables, debrief script and the closing commitments page.

DOCX
🗂️

Facilitator Guide

The run sheet: minute-by-minute pacing, room setup checklist, five facilitation principles and the pitfalls to avoid.

DOCX
📝

Participant Workbook

Slide-anchored working notes, artifacts and reflection pages. Print one per participant before the session.

DOCX
✅

50-Statement Assessment

Five competencies scored statement by statement — a mirror that sets each participant's development agenda.

+30-min window
🏢

USAA Case Study

How USAA rebuilt itself from promise drift to a designed operating loop — story, analysis, discussion questions and framework application.

Trainer-ready
🧪

The Promise Lab

A 25-minute structured activity run on participants' live claims. Everyone leaves with a working first draft of their deal loop.

Core activity
🏋️

5 Exercises

The Promise Line, The First-Call Timer, The Next-Step Note, The Plain-Words Twin, The Words Check — real-deal work with response space.

Follow-up pack
⚡

5 Energizers

One lands every 15 minutes — One-Word Promise, Silence Confession, Jargon Shout and more. Attention is designed, not hoped for.

Every 15 min
🎯

K.E.E.P Promise Dash

The recall game that drills the framework until the loop lives in reflexes, not in notes. Two teams, visible scoreboard.

Recall game
🗺️

Full Program Catalogue

The complete 266-slide program map: all 7 modules, the document pack index and the deck slide map.

See it all
📄

Sponsor Brochure

A one-click brochure you can forward to L&D and decision makers: outcomes, audience and the 7-module journey.

Share it
The Signature Framework

The K.E.E.P Model — Four Moves That Turn Habit into Design

Module 01 installs the loop that turns every week into evidence instead of promise drift.

K

Keep the Promise Visible

the coverage promise is restated to the customer. The week runs on evidence instead of habit.

E

Engage Early

the first call happens inside one business day. The standard is visible to the whole team.

E

Explain Every Step

what happens next, who does it, when. Decisions carry named owners and dates.

P

Pay What the Policy Owes

the decision serves the words on the page. Fast where coverage is clear, honest where it is not.

Case Study Inside the Module

USAA — The Claims Call as the Brand. USAA serves military families — a customer base that experiences claims at the worst moments: deployment, disaster, loss. First contact happens fast, often with adjusters who understand the customer's world.

Why It Works

Systems survive; charm expires. Module 01 does not deliver a motivational talk. It installs a loop your team runs every week: Keep the Promise Visible, Engage Early, Explain Every Step and Pay What the Policy Owes — with artifacts that make the practice visible and forecastable in your operations reviews.

How It Works

From Download to Debrief in Three Steps

No drip-feed between you and the files. The ZIP unlocks everything the moment it lands.

1

Request the pack

Click the button, confirm your email in the SendPulse popup, and the download link lands in your inbox instantly. No card, no waiting sequence.

Takes 30 seconds
2

Read the two guides

Read START HERE once, then the facilitator script end to end. The run sheet in the facilitator guide makes the hour feel rehearsed from the first delivery.

45 minutes of prep
3

Run the 60-minute session

Follow the engine: story hook, energizers every 15 minutes, the USAA case, the Promise Lab on live claims, the recall game, written commitments — then the assessment window.

A complete module, delivered
The Complete Program

Module 01 Is 1 of 7 — Meet the Full Program

Each module installs one signature framework, drills it on live claims, and ships the same complete asset pack you just read about.

Module 01 · Free

The Claims Promise Operating System

Contact is the promise

K.E.E.P Model
Module 02

Claim Triage and Lifecycle Discipline

Complexity decides the desk

T.R.I.A.G.E Model
Module 03

Empathy Under Pressure: The Human Conversation

Story before form

H.E.A.R.T Model
Module 04

Difficult Decisions: Denials and Disputes

Early is respectful

D.E.N.I.A.L Model
Module 05

Vendors, Repair Networks and Cost Control

The panel is chosen

V.E.N.D.O.R Model
Module 06

Claims Analytics and Leakage Control

Culture is what your claim reviews repeat — standards voiced, discounts disciplined, stories told weekly.

L.E.A.K.S Model
Module 07

Integration, Action Planning and Mastery

The Mastery Stack — integration, not accumulation, is where mastery compounds into a dated 30-60-90 plan.

Mastery Stack
Every Module

One Program, Five Color Editions

266 slides, 7 scripts, 7 workbooks, 350 assessment statements, 20+ tools, energizers and recall games.

Full Asset Pack
When You're Ready

The Complete Claims Management and Customer Care Program

This week's launch window — regular price returns after it closes.

Claims Management and Customer Care

7 modules · 266 slides · 5 color editions · trainer-ready

$187$87
  • ✓ All 7 modules — every deck in 5 corporate color editions (PPTX + PDF)
  • ✓ 7 word-for-word facilitator scripts + delivery guides
  • ✓ 7 participant workbooks + 350 assessment statements
  • ✓ Every activity, exercise, energizer and recall game (20+ tools)
  • ✓ Instructor guide, welcome pack, sponsor brochure and job aids
  • ✓ Use inside your company or training practice — teach with it freely
Free Launch Bonus

1-on-1 Claims Management Strategy Session

Book a private session with Zohaib Butt and map your 30-60-90 delivery plan — which modules to run, in which order, with which success measures.

$100 value — included free

Launch price $87 (regular $187) + the $100 bonus — this week only.

Get the Complete Program — $87 →

Your Team Keeps Drifting.
This Module Teaches Them to Stop.

Thirteen resources. One complete hour of training. Zero cost. The download link is one email away.

Send Me the Free Toolkit →

Instant ZIP download · No card required · Unsubscribe anytime